FAQ

Q. How soon will my order arrive?

A. Non Rush orders require a 21 day production time minimum and will ship standard mail after that date. If you want your order sooner, than you will need to upgrade your order to a rush production order and pay the additional fees per sash for quicker production. If you want quicker shipping, you will need to upgrade and request express mail USPS shipping.
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Q. What method of shipping is used?

A. We always ship USPS (post office) unless you specifically request alternate shipping through UPS or Fedex.
  After the 21 days of production, we ship standard priority mail, unless you request an upgrade to Express 1-2 day overnight shipping through the USPS.
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Q. What forms of payment do you accept?

A. We accept through Paypal (Visa, Mastercard, Discover), Money Orders, Business Checks.
*You do NOT have to be a member of paypal to make a one time payment through the Checkout Invoice.
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Q. If I'm happy with the quote, How do I pay for my order?

A. Click Checkout Above or Send us an email requesting your checkout invoice chantelleripley@gmail.com?subject=PleaseSendCheckoutInvoice

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Q. When is a 'rush embroidery production fee per sash' required?

A. Any order that needs to ship prior to the 21 day production time requires an additional rush fee.
  11-21 days in advance = $6 extra per economy sash/ $10 extra per deluxe sash/ $15 extra per deluxe stole
  5-10 days in advance = $9 extra per economy sash/ $15 extra per deluxe sash/ $20 extra per deluxe stole
  4 or less days in advance = $12 extra per economy sash/ $20 extra per deluxe sash/ $25 extra per deluxe stole
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Q. What if I want something I can't find on your site?

A. More than sashes and stoles, we do all sorts of custom embroidery work. From company logos to battle streamers for the millitary, we can work with you to complete any task
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Q. What is your shipping policy?

A. Due to the wide variety of products CustomSashes.com offers, it is impossible to fairly implement a shipping policy based on number of items ordered or total order cost. Thus, shipping and handling must be calculated on a per-order basis, and is determined according to the total weight of the order, the type of order, the method of shipping and the destination. Shipments are not insured unless you request insurance and agree to pay the additional insurance fees at time of payment. It is the customers responsibility to ask for insurance on an important package. Custom Sashes is not responsible for delayed or lost shipments. Once they leave our hands in route to the shipping address you provided, our obligation to the order has been fulfilled.

*If you purchased insurance (optional); Transit damage is the responsibility of the carrier and must be reported immediately to the carrier's representative. Photographic evidence always helps in any claim.

*If you KNOW you live in a remote small town, that has mail delay or problems, or no service on saturday, it is your obligation to communicate any special shipping requests to avoid all possible delays with receiving your order.
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Q. What is your return policy?

A. All orders are CUSTOM MADE and CANNOT be returned, refunded or exchanged.

Products damaged in shipping must be reported within 2 business days of date of delivery. If the packaging appears damaged on the outside, please refuse to accept the package(s) from the shipper; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within two days of your receipt of the product that it was damaged. Please open all boxes immediately and check for contents and damage. We must know within 2 days upon your receiving products of any damage/problems. In order to serve you better we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within two days of receiving the product.
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Q. If I request a checkout invoice am I obligated to purchase the order?

A. No you are not. Most of our customers don't request the checkout invoice until they are ready to place the order and make the payment, but if you would like the checkout invoice to get approval from your organization you may request one. You may notify us that you are no longer interested as long as you have not completed the order by making the payment.

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Q. What is your cancellation policy?

A. Once an order is paid for it cannot be cancelled. Each order is custom designed, and created for your special ocassion. Custom Orders cannot be cancelled, just like they cannot be returned, refunded or exchanged above.

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Q. What if I receive a wrong or incorrect product?

A. In the rare event that you received a product different than what was ordered (all orders are double check prior to shipping) we must be contacted within 2 business days from the receipt of the shipment. If we made a mistake/error in shipping and we are contacted within the specified time, we will ask you to return the product. CustomSashes.com will ship you the correct product upon receipt of the original product.